Due to recent outbreak of COVID-19, the global logistic and supply chains are serverely impacted,the situation is also complex and constantly developing, our delivery times may also change,since most couriers are short of hands, packages may not be dispatched as scheduled. It may take a few more days for you to receive your products.

We understand our guests may have questions about their experience with SEASUM as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with latest developments. If you have a question that isn’t answered , please contact our customer service via service@seasumfits.com.

If you’ve already submitted an inquiry to track your item delivery situation, sit tight—our team will get back to you as soon as possible. We appreciate your patience during this time.Rest assured that we are following the situation closely, if anything changes, we’ll let you know.we will endeavour to do our best to keep the information on our site up to date.

FAQ:

Will my order be delayed?

There may be a slight delay with your order, but rest assured it is on its way to you.

We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.

I cannot access my delivery point, can I cancel my order?

1. Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.
2. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
3. If your order has been dispatched and is in transit, we are unable to process the cancellation.

Please keep an eye on your tracking to follow the progress of your parcel. 

My question hasn’t been answered, who can I contact?

Above all, we are here to support you. If we haven’t answered your question above please get in touch with service@seasumfits.com. Or leave a message in our facebook page or instagram page, we will process it promptly.

Contact Infomation:

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Order Cancellation

1. Please contact us at service@Seasumfits.com if you decide to cancel the order.
2. Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.
3. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
4. We will NOT accept order cancellation request if the order already been shipped.

Returns &Exchanges Policy

1. Purchase (except swimwears、underwear) can be returned or exchanged within 15 days from the delivered date.
2. Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
3. Customer needs to contact us at service@Seasumfits.com.for RMA Number before return. Any return without RMA Number may be rejected.
4. After you receive confirmation from our customer service, please send the product back to us and following the instruction from our customer service. 
5. Customer is responsible for the return shipping cost and all incurred fees.
6. Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return

1. Final sale products and clearance products are not eligible for return or exchange.
2. Swimwear and underwear can only be returned/exchanged if it is defective/damaged or wrong item.
3. You must email us a picture showing the problem/defect.

Refunds (if applicable)

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of paymentwithin 7 business days.
2. If you have not receive the refund within 7 business days, please contact us at service@Seasumfits.com as soon as possible.
3. If you have any questions about our return & exchange policy, please contact us at service@Seasumfits.com.